Cisco Sucks

No really they suck. So they overnight me (2) console cables to fix my fucked up asa and then re-schedule the fix 1,2,3 no wait 4 times! Only to then leave me a nasty gram for not being available for the calls (that they re-scheduled). Today the Cisco tech “BOB” from Bangalore calls and says he is ready now for us to go ahead and be with the fix….or close the issue. I scramble to get a laptop and the cable into the wiring closet. NO PHONE. I ask BOB to call me on my cell. Fifteen minutes “just two minutes at the most mr.sam” later he calls. Plug everything in. open hyperterminal….nuttin.

BOB: “oh wait you need to use a different com port.”

ME: COM PORT? It’s an RJ45 connection.

BOB: “no that can’t be. You must use the console cable that we sent you.”

ME: You mean the one with two RJ45 ends on it?

BOB: “no that is not possible”

ME: Well you sent me two cables and they are both the same.

BOB: “ok mr. sam. No problem. Just get an RJ45 to com port converter and we’ll be OK.”

ME: uhhh?

BOB: “you do not have a converter?!”

ME: Nope just what you sent.

BOB: “I am afraid I can not help you”

ME: FUCKING HELL.

BOB: “I will be sure and keep you informed”….

CLICK!

Silence filled with the pounding in my ears. Where, exactly, is Cisco tech support? And is there a tower near buy?